SUITE OCCASIONS POLICY

At Suite Occasions, we believe transparency is part of luxury. These policies are designed to make your experience seamless, stress-free, and unforgettable. Please review before booking your romantic escape.

AVAILABILITY REQUEST

To ensure the best experience, we recommend booking at least 2 weeks in advance.
Requests made within 7 days of your event are subject to a $150 late fee.
Requests made within 3 days cannot be accommodated unless otherwise approved by Suite Occasions LLC.
Once an inquiry is submitted, you will receive a confirmation email within 24 hours with availability and next steps! If you don't receive an update, please reach out via our Contact Form or email ariel@yoursodecor.com.
For any packages including alcohol, you confirm that you are of legal drinking age (21+ for services in the United States).
Locations more than 40miles from Downtown Los Angeles are subject to a travel fee.
Out of state service requests require at least 4 weeks advance notice and a $1000 minimum travel fee.

BOOKING & PAYMENTS

A NON-REFUNDABLE 50% DEPOSIT is required to secure bookings more than 7 days in advance.
Bookings made within 7 days of your event date will require FULL PAYMENT at the time of booking.
Accepted payment methods: Cash App, Venmo, Zelle, Apple Pay and Paypal (No cash payments accepted)
Remaining balances are due 48 hours before your service date. Unpaid balances may result in cancellation.
Only selected package options will be included. Additional requests must be submitted 48+ hours in advance and are subject to availability.
If we are unable to accommodate your requested date/time, we will notify you immediately and offer an alternative.

REFUNDS, CANCELLATIONS, & RESCHEDULING

By submitting a deposit to secure your booking, you acknowledge and agree that you are choosing to move forward with services provided by Suite Occasions, LLC. All deposits are non-refundable.
Once the room decor is completed, the service is considered fulfilled and no refunds will be issued.
In the case of any disputes or concerns regarding a service, please contact our team and we will make every effort to assist you.
For cancellations more than 48 hours before your service date, any balance paid (minus the initial deposit) will be refunded.
Cancellations within 48 hours of the service date are subject to the full cost of the booking - no refunds will be issued.
You may reschedule your booking any time up until 48 hours before your scheduled service date with no additional fees, as long as your new date is within 30 days of the original service date.
Reschedule requests made within 48 hours of the service date will require a rebooking fee. The original payment will not be refunded, but your balance (minus the rebooking fee) can be applied toward the new date.
To request a reschedule, please notify us by email as soon as possible so we can confirm availability for your new date.
If Suite Occasions, LLC is unable to fulfill services after confirmation and full payment, you will be notified and issued a full refund.

LOCATION & CLIENT RESPONSIBILITIES

Clients are responsible for booking and securing access to hotel suites, Airbnb's, or vacation rentals.
House calls can be submitted for consideration. Additional personnel may be required for the safety of our team members.
For hotels and rentals: check-in must be complete and a card on file before setup begins. Access can be granted with a spare key or by adding our lead décor stylist, Ariel Davis, to the reservation. If access cannot be granted within 30 minutes of the scheduled start time, the booking may be canceled.
Clients are not required to be present during setup, however, for services that include alcohol, we require a brief meet & greet with valid ID to confirm legal drinking age.
Our team treats every space with respect and attention to detail. Please note that Suite Occasions is not liable for lost items, property damages, or injuries at your location.
To keep your experience stress-free, we offer next-day cleaning services as an upgrade. If not included, please note that any clean-up fees from your hotel or rental will be the client’s responsibility.
For next-day cleaning services, clients must clear the room with their belongings at least 1 hour prior to the property's check out time.

ADDITIONAL NOTES

Photography: Suite Occasions may photograph decor setups for portfolio and promotional use. Client privacy is always respected—personal belongings or guests will never be shown without permission.
Force Majeure: In the rare event that Suite Occasions cannot fulfill services due to circumstances beyond our control (illness, emergency, natural disaster), you will be notified immediately and issued a full refund.

QUESTIONS?

Our goal is to make your experience seamless and stress-free. If you have any questions about these terms, please don’t hesitate to Contact Us.

— Suite Occasions, LLC